User exploration and field studies were conducted to identify user needs and pain points. Female value mapping and analysis were performed to develop user experience concepts. Different visualisation styles and illustrations were tested with users to create a user guide that ensures safe and smooth handling of the electrode.

Design-People contributed to a user guide, that ensures safe and smooth handling of the electrode. Different visualisation styles and illustrations were tested with users in order to make the messages clear. Moreover, the new user guide makes it possible to use the same illustrations on packaging, hand-outs and in an animated flash version of the user guide – creating a more unified communication and supporting a lean production process at Ambu.