Cloud services that empowers chefs
The challenge was to create a cloud-based solution for restaurant chains to manage their operations more efficiently. The solution had to be user-friendly, scalable, and meet the unique needs of the food industry. The design team researched the food industry and surveyed restaurant chains to understand their needs. They focused on developing a user-friendly, scalable solution that integrates with restaurant operations. The Hounö cloud solution was well-received by the restaurant industry and widely adopted by chains. It improved efficiency, streamlined operations, and helped restaurant businesses grow, establishing Hounö as a leading provider of cloud solutions for the industry.
In larger restaurant chains, the menus change slowly. One reason is technical: it typically costs between 100 and 500 dollars for a technician to manually update each professional oven with new recipes – and most restaurants have several of these ovens.
To get ahead of the competition and meet the food service industry’s demand for more flexibility, Hounö, a manufacturer of professional ovens, teamed up with design-people. The assignment: let’s take a lead in the Internet of Things trend by creating new Cloud services around our products that create real value for our stakeholders and users.
Including users along the way gave the project its pace and rhythm. Starting with an initial 12-participant-workshop, moving on to developing digital experience prototypes and then getting feedback on these from future users at Europe’s biggest food service equipment exhibition in Milan, the aim for a unique customer experience was what constantly drove innovation further.
Next followed several iterations exploring the current workflows of technicians, chefs and restaurant managers. These ultra detailed insights gave designers and developers the best possible conditions to frame and finalize the content structure of the Cloud solution: Screen architecture; interaction principles such as navigation and transitions; and last but not least the visual integration of the HOUNÖ identity.
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